1. Scope

This Privacy Policy applies to the Say It Last mobile application, the Say It Last website, and related features, communications, support, and services that link to or reference this Policy (collectively, the “Service”).

Say It Last, LLC is a Georgia limited liability company (“Say It Last,” “Company,” “we,” “us,” or “our”). “You” means the person using the Service. “Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable person or household, where applicable law uses a similar definition.

Where applicable law requires consent for a particular collection, use, disclosure, or device permission, we will request that consent separately rather than relying only on this Privacy Policy.

2. Information We Collect

Account and profile information

We may collect information you provide to create and maintain an account, such as your name, email address, phone number, login or authentication information, account preferences, and account status.

User Content and Vault information

The Service is designed to let you create, organize, store, preview, and conditionally release information you choose to place in your account or Vault (“User Content”). Depending on what you choose to provide, User Content may include:

• personal instructions, messages, notes, and final wishes;
• pet care information and caregiver details;
• information about important accounts, finances, documents, service providers, or household matters;
• contact information for family members, professionals, or other people;
• photos, documents, or attachments you choose to upload where the feature is available; and
• other information you voluntarily enter, including information that may be considered sensitive under applicable law.

Please use care when deciding what to store. Do not upload information you do not have the right to provide, and do not store highly sensitive credentials or identifiers unless a feature expressly supports and requires them for the purpose you selected.

Trusted Contact and recipient information

If you designate a Trusted Contact or another recipient, we may collect the information you provide about that person, such as name, email address, phone number, relationship, invitation or designation status, and information required to support recipient setup, authentication, and access. You are responsible for providing accurate information and for choosing an appropriate person.

Device, log, and Usage Data

We may automatically receive technical and usage information such as IP address, device type, operating system, browser type, app version, language, time zone, identifiers used for security or app functionality, pages or screens viewed, timestamps, crash or diagnostic data, and interactions with Service features.

Device permissions and uploaded media

If you choose to use a feature that requires access to your camera, photo library, files, notifications, or another device capability, the Service may request the relevant permission. You can manage device permissions through your device settings. We use permitted access only for the feature for which it is requested and related security or support purposes.

Purchases and subscription information

Purchases may be processed by Apple, Google, Stripe, or another payment or commerce provider, depending on the purchase path. We may receive transaction or subscription status, product, receipt, billing-status, or similar metadata needed to provide the purchased Service. We do not intentionally store full payment-card credentials when payment is handled by a third-party processor.

Support, feedback, affiliate, and business inquiries

If you contact us, submit feedback, report a problem, join an affiliate program, or make a business, licensing, or media inquiry, we may collect the information you provide and records of our communications.

Website technologies

Our website and service providers may use cookies, local storage, or similar technologies for functions such as session management, preferences, security, fraud prevention, and understanding Service performance. Where applicable law requires additional notice or choice for non-essential technologies, we will provide it.

3. Sources of Personal Information

We may obtain Personal Information from:

• you directly;
• your device, browser, and interactions with the Service;
• app stores, payment processors, authentication providers, communications providers, hosting providers, and other service providers;
• Trusted Contacts or recipients when they interact with the Service; and
• other sources you direct us to use or that applicable law permits us to use.

4. How We Use Personal Information

We may use Personal Information to:

• provide, operate, maintain, and improve the Service;
• create and manage accounts, authentication, subscriptions, and entitlements;
• store, organize, preview, and conditionally release User Content according to the Service features and settings you use;
• send service-related communications, warnings, reminders, security notices, and support messages;
• provide customer support and respond to requests;
• protect users, investigate fraud or abuse, maintain security, and troubleshoot errors;
• measure Service performance and understand how features are used;
• comply with law, enforce our Terms, and establish, exercise, or defend legal claims;
• process a merger, financing, acquisition, sale, reorganization, or similar business transaction; and
• carry out another purpose you request or consent to.

Company personnel are not intended to routinely read User Content. To the extent User Content is technically accessible to us, access may occur when reasonably necessary to provide a feature or support you request, protect the Service, investigate misuse, perform authorized maintenance, comply with law, or address a security incident.

5. How We Disclose Personal Information

We may disclose Personal Information in the following circumstances:

• Service providers: vendors that help with hosting, storage, authentication, communications, customer support, security, analytics, payments, app distribution, or similar operational functions.
• Your designated Trusted Contact or recipient: when disclosure is initiated through the release process and settings you configured.
• App stores and payment providers: as needed to process purchases, subscriptions, refunds, entitlements, or account status.
• Legal and safety reasons: where we reasonably believe disclosure is required by law or necessary to protect rights, safety, security, users, the public, or the Service.
• Business transfers: in connection with a proposed or completed merger, financing, acquisition, reorganization, asset sale, bankruptcy, or similar transaction, subject to applicable law.
• At your direction or with your consent: when you ask us to disclose information or authorize a particular use.

Service providers are expected to process information only for the services they provide to us or as otherwise permitted by applicable law and their agreements with us.

6. Trusted Contact Release and Recipient Access

Say It Last is designed so that prepared User Content is not released merely because it exists or because one reminder is missed. The Service first uses the check-in, warning, timing, and release process associated with the settings you configure. If the applicable release condition is ultimately met, the Trusted Contact handoff may begin.

When a release occurs, the recipient may receive account setup or access communications and may be able to access or download the report or User Content made available through the release flow. Once information has been delivered to or downloaded by a recipient, we cannot guarantee that every copy can be recalled, deleted, or controlled by us.

Previewing your report is a user-review feature. Previewing does not itself trigger, release, or send the report.

7. Sale, Advertising, and Public Profiles

We do not sell Personal Information or User Content for monetary consideration. The Service is not designed around public user profiles, a public social feed, or public posting of User Content.

If our practices change in a way that constitutes a “sale,” “sharing,” targeted advertising, or another regulated disclosure under applicable privacy law, we will provide any notice, consent, or opt-out mechanism required by that law before or when the change applies.

8. Retention

We retain Personal Information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Service, maintain account and transaction records, protect security, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods vary by the type of information, the feature used, whether an account remains active, legal requirements, security needs, and the availability of deletion or account-closure controls. Deletion from active systems may not immediately remove information from legally required records, security logs, or backup systems maintained for limited operational purposes.

9. Security

We use administrative, technical, and organizational safeguards that we consider reasonable in light of the nature of the Service and the information involved. No system, transmission method, device, storage environment, or security measure can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials, device access, recovery methods, and the accuracy of the contact information you provide.

10. Your Choices and Controls

• Account information: you may update information through available account controls or by contacting us.
• User Content: you control the information you choose to add, revise, or remove, subject to the features available in the Service.
• Trusted Contacts: you are responsible for selecting and maintaining your designated contact information.
• Permissions: you can manage camera, photo, notification, and other device permissions through device settings.
• Communications: you may opt out of non-essential marketing communications using the method provided in the message. Service and security messages may still be sent when necessary.
• Account deletion: you may request deletion of your account and associated data using available account-deletion controls or by contacting us at the address below, subject to legal and operational exceptions.

11. U.S. State Privacy Rights

Depending on where you live and whether a particular state privacy law applies to us, you may have rights such as the right to request access to Personal Information, obtain a copy, correct inaccuracies, request deletion, opt out of certain sales or sharing, opt out of certain targeted advertising or profiling, limit certain uses of sensitive information, or appeal a decision regarding a privacy request.

To submit a privacy request, email info@sayitlast.com with enough information for us to understand the request. We may need to verify your identity before completing certain requests. Where applicable law permits an authorized agent to submit a request for you, we may require proof of the agent’s authority and may separately verify your identity.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

12. International Users

Say It Last is based in the United States. Personal Information may be processed in the United States and in other countries where our service providers operate. Those countries may have data-protection laws that differ from the laws where you live.

If privacy laws outside the United States apply to our processing of your Personal Information, we will rely on an available lawful basis for processing and, where required, an appropriate mechanism for international transfers. Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or obtain a portable copy of certain Personal Information, or to withdraw consent where consent is the legal basis.

13. Children

The Service is not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. If we learn that Personal Information from a child under 13 was collected without legally sufficient authorization, we will take appropriate steps to delete it.

If you believe a child has provided Personal Information to us in violation of this section, contact us at info@sayitlast.com.

14. Third-Party Services and Links

The Service may interact with app stores, payment processors, communications providers, hosting providers, websites, or other third-party services. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third parties that we do not control.

15. Business Transfers

If Say It Last is involved in a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, Personal Information may be reviewed or transferred as part of due diligence or the transaction, subject to confidentiality obligations and applicable law. Any successor that receives Personal Information will be expected to handle it in accordance with applicable law and the privacy commitments that apply to the transferred information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date when we do. If a change materially affects how we use or disclose Personal Information, we will provide additional notice or obtain consent where required by applicable law.

17. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

Say It Last, LLC
Email: info@sayitlast.com
Website: https://sayitlast.com/